customer-service-promiseFrom our continued success as a highly reputable supplier in China supplying titanium and specialist metals, we have created our customer service promises which we abide by to ensure we continue to have sustainable growth for the company. After several years of experience we understand the important challenges our customers face in what is an ever changing market and we look to build a trusted supply chain which they can rely on low prices and excellent service. Our Customer Service Promise outlines what you can expect from all of our team here at North Steel.

  1. To provide accurate and honest information in an efficient, effective and professional manner.
  2. To understand and know what we do, our products, services and also our customers, your products and requirements and to seek to go exceed your expectations.
  3. To continually evolve and build for the future, to innovate to higher quality and efficiency through a capability maturity model that seeks to continually challenge our very services and processes to improve and reach an optimum level.

To find out more about how we can support your titanium and specialist metal supply requirements contact us for further information and also quotations which we believe will demonstrate our unbeatable prices and also how we can support your metal requirements.

Our customer service price promise

We’re always confident about our pricing and our customer service, but if you find the same product cheaper please do give us a call. We’ll not only match the price, but we’ll even beat it by 10% of the difference.

If you find a product cheaper, simply email

Terms and conditions of customer service promise

  1. The product offered by the competitor’s is exactly the same as the one we sell, and is offered on the same terms
  2. The product on their website must be in stock and available for delivery immediately
  3. North Steel representatives are able to confirm the details from the competitor
  4. Our price promise applies to the product only, not delivery or other services
  5. Our price promise even applies up to seven days after purchase